DON’T “ALLOCATE” TIME FOR WORK-LIFE BALANCE

Advocates of work-life balance say that we need to allocate enough time for our personal and leisure lives. But life is not that simple. Life demands that we put in the time needed to meet and exceed the expectations of our stakeholders. Life demands that to succeed...

DOING IT RIGHT OR ON TIME?

Many of us believe we should get our work out on time – even if it can be improved. We argue that things need to keep moving and we can’t keep delaying, checking and improving. There are others who believe that it’s better to get it right and be a bit delayed,...

GAMES YOU AND YOUR SUPPLIERS PLAY!

Many say that we should squeeze our suppliers, pit one against the other, find out who is the most desperate to get the business, then pay late. This is of course self-defeating. The more you squeeze, suppliers will find a way to make money. Either they will deliver...

Are you a BECAUSE or INSPITE-OF person?

We usually have many good reasons why we are unable to be on time or accomplish assignments well. Your Boss: Assignment was not clear, time given was too short Your Customers: Did not respond in time, found price too high Your Peers: Not helpful, gave you the wrong...

THANK YOU, DOCTOR

Considers Consider: ✓ We often wait (sometimes hours) to see our doctor. ✓ Who then spends a few minutes (at best) with us. ✓ Then we pay (usually a tidy sum) and ✓ Although we are the “customer” we wind up saying (usually profusely) “Thank you, thank you, Doctor.”...

WHY “ZERO DEFECTS” IS NOT A GOOD GOAL

Many companies and professionals seek to achieve zero defects in their products and services. And many of them are of course wrong. Nowadays, Zero Defects is the “floor, i.e. the minimum acceptable standard. It is not THE goal. Zero defect means meeting the customer’s...

The Easy Way Out

When you’re confronted with conflicting demands on your time pressures of finishing something quickly differing views to yours and divergent ways of doing things Why is finding an easy way out – not the right way out? Because the easy way is superficial. Lack of...

STEPS TO FAIL IN SELLING

We all need to sell something – a service, a product, an idea or even a favor. A) 20% fail in doing the first stage of selling, PROSPECTING. You must find out who ALL are your prospects. Otherwise, you may miss out the one who really wants to buy. B) 20% fail in...

HOW NOT TO GET YOUR WORK APPROVED

There are three ways: Jump into it and work hard. When you are assigned some work – you start working on it right away – stay up nights and work weekends until it’s done. This seems efficient but is the wrong route. First take stock, understand and clarify...

WHO DECIDES ON WHAT?

There is conflict in small groups, in families and organizations. One of the main reasons for this is that it is not clear who has the last say, meaning who is the decision-maker in what areas. To eliminate a major source of conflict, be clear who decides on what....